A few simple steps to build value delivery teams that can create the right impact for the business and its customers.
1. Ensure there is team alignment to business goals
Link the organization goals to team outcomes. Define the monthly experiments that the team is going to be working upon to produce the features. And agree on ways to measure team progress.
2. Provide support from the top
Once there is alignment between business goals and team outcomes, provide autonomy to the teams to carry out safe-to-learn experiments, supporting the team with minimal guard rails. Provide pyschological safety and remove the impediments to team progress.
3. Build multi disciplinary teams to reduce handoffs.
Start with small teams working on small slices of value needing small investments. Ex: The payments teams working on supporting the integration with the payment gateway.
This way the time to learning, the time to deliver the outcomes and create the impact is sooner.
4. Define teams's ways of working
5. Ensure decision making happens closer to the work
Empower team to take its own decisions not only on what to work but how to work and deliver value. This leads to sustainable pace, higher quality and improved team engagement.
6. Discover what the customer values through short feedback loops
The learning through customer feedback provides insights into the delivery and operational performance so that teams build the right thing in the right way.