Client Profile
A leading UK-based bank specializing in Wealth Management, Private Banking, Investment, and Asset Management services.
Engagement Overview
The bank partnered with TEKMentors to implement a large-scale Agile Transformation initiative aimed at accelerating delivery cycles, reducing defects, and improving employee satisfaction. The engagement included Agile coaching, DevOps integration, platform optimization, and leadership enablement across various value streams.
Key Objectives
- Improve delivery speed and cycle time from backlog to production
- Increase the level of test automation and engineering efficiency
- Enhance visibility, team accountability, and cross-functional collaboration
- Reduce defects and rework during testing phases (SIT and UAT)
- Empower teams to adopt new ways of working and foster agility across departments
TEKMentors’ Approach
- Current State Assessment
Evaluated existing platform systems and conducted a maturity assessment across value streams to identify bottlenecks and opportunities.
- Engineering Interventions
Introduced DevOps practices including Git, TeamCity, Docker, and Ansible to automate and streamline the deployment pipeline.
- Agile Enablement
- Built self-organizing teams focused on outcomes
- Conducted training sessions and workshops on Agile principles
- Implemented backlog grooming, scope prioritization, and estimation practices
- Leadership Coaching
Provided 1:1 coaching and mentoring to senior leaders to champion Agile behaviors and decision-making frameworks.
- Cultural Change & Visibility
Established an Outcomes Board to align work with business priorities and ensure transparency across all stakeholders. Progress reporting was streamlined with minimal overhead.
Key Outcomes
- Delivery Cycle Time: Reduced from 6 months to 90 days from backlog to production
- Automation Coverage: Test automation increased from 20% to 50% for high-priority (P1 & P2) scenarios
- Release Frequency: Annual releases increased from 10 to 15, enabling faster value delivery
- Defect Rate: Reduced from 25% to 10% in SIT and UAT phases
- Waste Reduction: Engineering inefficiencies were minimized, leading to streamlined sprints
- Employee Satisfaction: Improved team happiness through autonomy, learning, and ownership
- Productivity & Quality: Improved visibility and early delivery of value boosted morale and engagement
Impact
This transformation enabled the bank to shift from siloed operations to a unified delivery ecosystem where business and technology teams operated as one. TEKMentors played a pivotal role in reengineering delivery pipelines, fostering a culture of agility, and embedding a scalable Agile framework that delivered measurable business outcomes.
