Client Profile:
A globally recognized financial institution dealing in diverse asset classes such as equities, bonds, and multi-asset portfolios. The client operates in a high-stakes regulatory environment and required a significant shift in how its teams collaborated and delivered value to the business.
Engagement Overview:
The institution sought TEKMentors’ expertise to transform delivery performance across its technology and business teams. Facing unpredictable timelines, disengaged employees, and limited visibility across delivery units, the goal was to instil Agile ways of working, elevate engagement, and maximize returns from technology investments.
Context & Challenges:
- Lack of predictability and ownership within the delivery team
- Extended delivery cycles with no clear outcome focus
- Low customer satisfaction and internal disengagement
- Command-and-control culture inhibiting agility and innovation
TEKMentors was brought in to create a transformation culture centered on value delivery, efficiency, and customer-centricity.
TEKMentors’ Solution:
- Outcomes-Driven Planning:
Introduced an Outcomes Board to align team initiatives with business priorities and define measurable success metrics. - Leadership & Team Coaching:
Delivered consistent Agile coaching and mentoring for both leaders and delivery teams, reinforcing empowerment and accountability. - Agile Team Structuring:
Formed loosely coupled, empowered, and self-organizing teams focused on incremental value delivery. - Scope & Estimation Techniques:
Implemented prioritization, estimation, and planning frameworks to enable predictability and smoother workflows. - Team Autonomy & Trust:
Encouraged shared decision-making and created mechanisms to allow teams to own and deliver their work with minimal reporting overhead. - Unified Business-Tech Collaboration:
Established processes and rituals for business and technology to operate as a single, collaborative entity.
Key Outcomes:
- Improved Visibility & Accountability: Greater transparency led to enhanced stakeholder trust and team engagement.
- Faster Time-to-Value: Early delivery of usable features and feedback loops boosted satisfaction and reduced waste.
- Technology ROI: Teams maximized value from existing tools and new investments through clearer alignment.
- Predictable Deliveries: Introduction of estimation and planning frameworks improved forecast accuracy.
- Team Empowerment: Increased morale and job satisfaction led to sustainable performance gains.
- Quality Uplift: Fewer defects and improved delivery consistency across multiple teams.
Impact: This Agile transformation created a foundational culture of continuous improvement across business and IT. With clearly defined priorities, empowered teams, and transparent execution, the institution moved from reactive operations to proactive, value-driven delivery. TEKMentors’ engagement was instrumental in building the leadership muscle and delivery frameworks that now support long-term business agility.
